The basics in plain terms:
1. Read everything about the product carefully.
2. Look at the images carefully.
3. If not sure something will work as required, please ask, use the enquiry button on the product page, don’t order and discover it does not meet your needs, it will cost you to return the product.
4. For larger or higher value orders, you are advised to purchase freight insurance, use the enquiry button on the product page If you require this, or select an option in the checkout, alternatively ask us before placing your order.
5. Our products are directly supplied from various warehouses in Australia and Overseas, delivery times will vary depending on the supply availability, transportation methods and location. Most delivery times will be between 7-21 days from when we ship the item. Shipping usually takes place within 1-5 days after your payment is received. Sometimes delivery will take longer to arrive due to remote areas, Australian customs clearance, other delivery delays, public holidays etc. When possible we usually provide tracking information so you can track your order.
6. We shouldn’t have to say this as it’s common sense but for clarity. The colours in the product images on our website viewed on your screen may appear slightly different compared to the real product in real life, because not all screens show colours in the same way, the brightness, contrast, and other colour settings of your screen will affect the appearance of colours viewed in your web browser. This is a fact for anything you view on screen on any website on any device (computer, tablet, phone etc…)
7. As we are a B2B seller, and provide bulk wholesale prices, all prices are shown excluding GST. GST is calculated in the checkout for Australian customers.
PLEASE DO NOT ORDER IF YOU ARE NOT HAPPY WITH ANYTHING ABOVE.
FULL TERMS AND CONDITIONS FOR GOODS SOLD BY IMAGE IT DESIGN PTY LTD FROM TOTALPRO.COM.AU
These Terms and Conditions constitute a legally binding contract between the customer (“you”) and Image IT Design Pty Ltd (“Image IT” owner and operator of totalpro.com.au) and apply to the ordering purchase, fulfilment and delivery of goods (“Goods”) from totalpro.com.au. By placing an order for Goods from Image IT you agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.
In these Terms and Conditions:
“Account” means a personal account created by you on the Website;
“Additional Delivery Charge” has the meaning given in Section 3.4;
“Delivery Charge” has the meaning given in Section 3.3;
“Delivery Options” means the delivery options available for an Order which are listed on the Website, as updated from time to time. The delivery options available for an Order will vary depending on factors such as the nature of the Goods you are purchasing and your delivery address. Delivery options may include standard delivery, express delivery or same day delivery. Delivery Charges and estimated delivery times may vary for each Delivery Option;“International Delivery Charges” has the meaning given in Section 3.5;
“Order” means an order for Goods, placed on the Website;
“Password” means the password needed to access your Account;
“Pre-Orders” means an Order placed for a product (e.g. CD, DVD, Blu-ray disc, computer game or console game) prior to the official release date of that product;
“Restricted Goods” means Goods which are only intended to be viewed, played, listened to or otherwise utilised by a person of at least a certain age;
“Selected Delivery Option” has the meaning given in Section 9.7; and
“Website” means imageit.com.au.
2. YOUR LEGAL RIGHTS
Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Image IT represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
3. PRICING & TAXES
3.1 Prices for Goods are as shown on the Website, Final prices with shipping and GST are calculated at the checkout based on the shipping address.
3.2 Image IT reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Image IT.
3.3 In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your shopping cart.
3.4 In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area where light aircraft or barge transport is required, or to which our national courier company does not provide a door-to-door service (“Additional Delivery Charge”). These include, without limitation, Christmas Island, Norfolk Island, Roma and Nhulunbuy. Such charges may apply even where the item is shown on the Website as having “free delivery”, “free freight” or something similar. If you live in an area to which an Additional Delivery Charge will apply Image IT will contact you before accepting your Order and provide you with a quote for the Additional Delivery Charge. If, within the timescale specified, you do not agree to accept the Additional Delivery Charge, Image IT will cancel your Order. Image IT will not take payment for your Order until you have confirmed your acceptance of the Additional Delivery Charge.
3.5 If Image IT agrees to deliver Goods outside of Australia, international delivery charges will apply (“International Delivery Charges”). International Delivery Charges, applicable to your relevant country, will appear in your shopping cart.
3.6 By placing an Order you agree to pay the price for the Goods, any Delivery Charge, any Additional Delivery Charge and any International Delivery Charge.
3.7 All prices and Delivery Charges, Additional Delivery Charges and International Delivery Charges quoted are in Australian dollars and are inclusive of GST.
4. YOUR ACCOUNT
4.1 If you do not already have an Account you will need to create one before placing an Order.
4.2 You may not set up an Account for someone else.
4.3 Please ensure that you enter all information carefully when creating an Account. You warrant to Image IT that all information provided by you in relation to your Account is complete, true and accurate
4.4 You must notify Image IT immediately if you become aware of any actual or potential unauthorised use of your Password or Account.
4.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account which takes place before you notify Image IT, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
4.6 If Image IT suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify Image IT then you must pay Image IT the amount of that loss, damage, cost or expense if Image IT asks you to.
5.1 You can place an Order by following the instructions on the relevant Image IT website.
5.2 An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge or International Delivery Charge. Image IT may accept or reject your offer in its absolute discretion. In particular, but without limitation, Image IT may reject Orders for commercial quantities of Goods. If you wish to order commercial quantities of Goods please contact Image IT on the website contact form.
5.3 Each Order that you place will, if accepted by Image IT, be a separate and binding agreement between you and Image IT with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
5.4 If you place an Order for someone else to receive the Goods you must obtain their consent before providing Image IT with their personal information and, by placing an Order, you confirm to Image IT that you have done this.
5.5 Sale of Restricted Goods is subject to various Commonwealth, State and Territory laws. By placing an Order for any Restricted Goods you warrant to Image IT that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified MA15+.
When placing an Order for Restricted Goods you warrant that you are not obtaining the Restricted Goods on behalf of a person that is not eligible to purchase the Restricted Goods themselves.
5.6 For “Factory Scoop” Goods, a limit of one per customer applies.
5.7 Please ensure that you enter all information carefully when placing an Order. You warrant to Image IT that all information provided by you in relation to each Order is complete, true and accurate.
5.8 Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by Image IT. Image IT will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
5.9 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Image IT, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
5.10 Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge/ International Delivery Charge if applicable) will apply to each Order. Image IT cannot consolidate separate Orders into one delivery.
5.11 Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where the goods are being dispatched from different locations; where the Goods are of different types (e.g a mixture of hardware and software); or where the Goods have different availability statuses. Please note that a Delivery Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the number of delivery shipments required and the Selected Delivery Option.
5.12 You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
5.13 The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.
5.14 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
5.15 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events set out in Section 5.13 or arising out of or in connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
6.1 When you submit an Order you will receive an Order reference number via e-mail.
6.2 Image IT will process payment for your Order when, or shortly after, you place your Order (except to the extent set out in clause 3.4). Your Order is deemed to be accepted by Image IT when Image IT does this, however Image IT may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Image IT cancels your Order having already processed payment, it will refund payment in accordance with Section 13.1. This Section 6.2 does not apply for Pre-Orders which you are paying for by credit card.
6.3 If you are paying for a Pre-Order by credit card, Image IT will take a $1 pre-authorisation from your card when, or shortly after, you place your Order. However, actual payment is not taken at this time and is made in accordance with clause 6.4 below
6.4 If you are paying for a Pre-Order by credit card, Image IT will take payment for your Order immediately before dispatch of the Goods to you. Your Order is deemed to be accepted by Image IT when Image IT does this.
6.5 In the event that the price of a Pre-Order is permanently reduced between the time that payment is taken pursuant to Section 6.2 above and the time of the dispatch of the Pre-Order, the amount of the price reduction will be refunded to you. For PayPal account payment the time that it takes for the refund to take effect is likely to be between 1 and 10 days and will depend upon how quickly PayPal processes the cancellation. For Image IT Gift Card payment the time that it takes for the refund to take effect is likely to be between 5-10 days.
6.6 When Image IT accepts an Order it represents an agreement by Image IT to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.
6.7 You must pay for Goods by credit card (Visa or Mastercard), certain prepaid payment cards, PayPal account or by Image IT Gift Card. If the name on the credit card/payment card/account does not match the name on the Order, Image IT may refuse to accept your order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card/gift card you authorise Image IT to deduct the price and the applicable delivery charge(s) from such card.
6.8 Image IT reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.
6.9 Image IT may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. Where this is the case, Image IT reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
6.10 Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email.
7. CANCELLATION OF ORDERS
7.1 Image IT reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Image IT may do this for example, but without limitation, where:
(a) Image IT’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond Image IT’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Image IT is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) you ask Image IT to cancel your Order in accordance with section 5.8; or
(e) in the circumstances set out in Sections 3.4 or 6.9.
7.2 You may cancel your Order where Image IT:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery Option, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or (ii) which was outside Image IT’s control including the situations set out in Sections 7.1(a) and (b) above.
7.3 Where Image IT cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.
7.4 In the event of Image IT or you cancelling your Order after payment has been processed, Image IT will refund any money paid in respect of that Order. Section 13 of these Terms and Conditions sets out further information about refunds.
7.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
8. AVAILABILITY OF GOODS/REFURBISHED STOCK
8.1 As Image IT is dependent upon its Suppliers to provide stock, Image IT cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Image IT reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
8.2 Goods that are shown on the Website as “Refurbished Stock” are Goods which have a cosmetic blemish or imperfection such as a scratch, dent or rub mark, have had a fault that has now been repaired by the manufacturer, or are ex-display models. All Refurbished Stock is in perfect working order and comes with the standard manufacturer’s warranty in addition to any statutory rights which apply.
9.1 Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
9.2 Goods will generally only be delivered to addresses within Australia. Image IT is unable to deliver to certain parts of Australia and where this is the case you will not be able to process your Order through the website. Image IT may, in its absolute discretion, agree to accept Orders for software products for delivery outside Australia but is under no obligation to do so.
9.3 Where requested, Image IT will deliver to PO Boxes or Postal Lockers in Australia where possible based on the size of the Goods. Where it is not possible to deliver the Goods to a PO Box or Postal Locker and you have input a PO Box or Postal Locker as the delivery address when placing your Order, Image IT will call you to arrange an alternative delivery address.
9.4 Following dispatch of your Goods, Image IT will email you with confirmation of dispatch and an invoice for your Order.
9.5 On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, we will, at our discretion, either:
(a) take your Goods to our delivery service provider’s local depots;
(b) take your Goods to a Image IT nominated alternate delivery point that is close to your delivery address (e.g. pharmacy, petrol station, post office or newsagent); or
(c) re-deliver your Goods to your delivery address at a later date.
You will receive a text message and/or a calling card at your delivery address containing details of the local depot, alternate delivery point or contact details for you to arrange for re-delivery of your Goods. Please note that if you do not pick up your Goods from the nominated alternate delivery point within the period specified in the text message and/or calling card, your Goods will be taken to one of our delivery service provider’s local depots for you to pick up at your convenience.
9.6 If you require Goods that you have ordered to be re-directed to an address which is not the original Order address, and such Goods have already been dispatched, Image IT will use reasonable endeavours to re-direct the Goods to your requested address and may charge you a reasonable fee for doing this.
9.7 When you place an Order for Goods to be delivered, you accept a delivery estimate of 7-21 days for your Order to be received. An estimated delivery time can be effected by the transport system and are out of the control of Image IT. Image IT will use reasonable endeavours to deliver the Goods in your Order by the estimated delivery time. If certain Goods in your Order are out of stock or become out of stock before we can ship, your order will remain active until such time as more stock arrives, we will endeavour to contact you to notify you of this situation. Please note that the estimated delivery time is an approximate delivery time only and is not a guaranteed delivery time for your Order.
9.8 Image IT’s arrangements with its suppliers means that Image IT is only permitted to dispatch online Pre-Orders no earlier than one day prior to the official release date of the Goods offered for Pre-Order. Goods ordered up to 7 days prior to the official release date are (unless otherwise advised) guaranteed to be despatched from our warehouse no later than one day prior to the official release date, and will be delivered to your designated delivery address within Australia in accordance with your Selected Delivery Option for those Goods. Goods ordered within 7 days prior to the official release date may not be despatched until after the official release date.
10. PICK-UP AND DELIVERY OF GOODS
10.1 Goods cannot be picked up from Image IT warehouses.
10.2 Goods can only be dispatched to you.
10.3 Goods are dispatched directly to your nominated delivery address from our suppliers who may be located in Australia or overseas.
10.4 When receiving goods:
(a) you must provide photo identification (current drivers licence, passport or Keypass) to delivery personnel to verify that you are the purchaser. If requested, you must allow Image IT to take a copy of this identification for fraud prevention purposes. The copy will not be used by Image IT for any other purpose or disclosed to any person outside of Image IT;
(b) delivery personnel will also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you make this card available when receiving the Goods;
(c) you will also need to notify the delivery personnel of the email that Image IT received from you when the order was placed; and
(d) delivery personnel have the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above. In this event Image IT will contact the person who placed the Order using the contact details provided.
10.5 In respect of the estimated time for collection, references to “same day” or “next day” on the Website exclude public holidays where Image IT does not trade in the State or Territory of your nominated delivery address.
11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS
11.1 You agree and acknowledge that:
(a) Image IT does not guarantee the dispatch or delivery or availability of Goods within the timeframes set out in Sections 9.7 – 9.8 or 10.3 above, estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes otherwise specified by Image IT or any of its staff;
(b) stock availability and events outside Image IT’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store;
(c) delays are particularly likely to occur during busy sale periods such as those around Christmas, Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), neither Image IT nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
(e) If goods are not received after a period of 30 days from the date of dispatch we will instigate an investigation into the cause of the delay with the shipping carrier. You agree to wait for the outcome of this investigation to determine if there is a delay or if the goods have become lost. If 60 days have past and the goods remain undelivered and you have taken out shipping insurance we will offer a full refund of the purchase price of the goods + delivery cost if any. If you did not take out insurance cover you will need to lodge a claim with the shipping carrier for the loss of your package.
12. GIFT CARDS
12.1 The terms and conditions for Image IT gift cards can be found by contacting us.
13. REFUNDS OF YOUR MONEY
13.1 Where Image IT is obliged to refund your payment pursuant to these Terms and Conditions, Image IT aims to initiate your refund within 2 business days (Monday – Friday 9 a.m to 5 p.m Melbourne time). Please note that where Goods have been purchased using a Image IT gift card, the applicable refund will be processed back onto the Image IT gift card. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund. Please note that if Image IT is obliged to provide you a partial refund of your payment for specific Goods in your Order, we will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.
13.2 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Image IT will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
14. RETURNS/FAULTY OR DAMAGED GOODS
14.1 You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact Image IT on https://totalpro.com.au/dist/contact-us/ as soon as possible.
14.2 If you have a problem with any Goods or otherwise wish to return them please refer to Image IT’s Returns Policy which forms part of these Terms and Conditions. Please note any attempt to return goods without contacting us first to receiving our return procedure and instructions will not be accepted. Any losses due to failing to follow these rules will be at the expense of the sender. https://imageit.com.au/dist/contact-us/.
14.3 When returning Goods:
(a) please provide Image IT with your proof of purchase;
(b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase.
Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
14.4 You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.
15. MORE INFORMATION ABOUT Image IT’S LIABILITY TO YOU
15.1 To the full extent permitted at law, Image IT is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.
17. ADDITIONAL TERMS AND CONDITIONS
17.2 Additional terms and conditions apply to delivery of home appliances and large panel TVs which Image IT classifies as big and bulky. See Image IT Home Appliance Delivery Terms & Conditions and Large Panel TV Delivery Terms & Conditions, which form part of these Terms and Conditions.
18.1 Image IT reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
18.2 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.
18.3 These Terms and Conditions are governed by the laws of Brisbane, Australia.
15 June 2018